Cancellation & Refund Policy

This policy applies to Findable subscriptions bought on truvoca.in. Findable is run by an unincorporated business operating as Findable, in India.

A Findable plan is charged per location, every month, at the price shown on the Pricing page and at checkout.

Payments are taken securely by Razorpay, by UPI AutoPay or card. Your plan renews automatically on the same date each month until you cancel. Your plan, renewal date and status are always shown under Payment in your account.

You can cancel at any time from Payment in your account, or by contacting us. Your plan stays active until the end of the period you have already paid for: your review page and QR code keep working until then, and you will not be charged again.

After that date your review page tells customers it is not active. Your shop details and questions stay in your account, so you can start again whenever you like.

If you cancel the UPI AutoPay mandate in your UPI app (for example Paytm, PhonePe or Google Pay), that cancels the subscription too, and your access may end straight away rather than at the end of the period. To keep access until your paid period ends, cancel from your Findable account instead.

Findable is a monthly service you can set up, try and cancel yourself, so payments for a period that has already started are not refunded, including partly used months.

We will refund a payment in full if:

• you were charged twice for the same period, or charged after you had cancelled;
• you were charged but the service never started because of a fault on our side;
• a payment was made in error or without your permission, and you tell us within 7 days of the charge.

Approved refunds are made to the original payment method — the same UPI account or card — through Razorpay. We start the refund within 3 working days of approving it, and it usually reaches your account within 5–7 working days after that. We do not refund in cash or to a different account.

If the price of your plan changes, we will tell you at least 15 days before the new price applies. You can cancel before then and you will not be charged the new price.

For cancellations, refunds, billing questions or complaints, email legal@truvoca.in. We reply within 2 working days. Complaints are acknowledged within 48 hours and resolved within 30 days.